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There are many options for managing service levels across networks. One of the key differentiators between the service level verification conducted by Uplogix and other service level monitoring solutions is just that — other solutions monitor. Uplogix monitors AND uses that data to take action.

Service level data as a trigger for automation

Service level data can be correlated with infrastructure performance data to help Uplogix Local Managers triangulate and pinpoint the root cause of a service-related problem.

For example, a drop in web page load times combined with increased interface Frame, CRC, or runtime errors might trigger an interface cycle to force re-negotiation of a duplex setting. Based on this kind of correlated information, Uplogix Local Managers are better able to diagnose the problem and execute effective automated recovery actions at the point of failure.

The data is uploaded to the Uplogix Control Center where it is available for operators to view and analyze. A baseline and acceptable thresholds for the services being monitored can be set and compared, and administrators can be notified immediately of service-level events that violate thresholds. Service-level data is also stored and archived for up to one year for trend analysis, and can be easily exported for custom reporting or integration into other management systems.

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Can you hear me now?

For Internet Protocol Telephony (IPT) environments, the Uplogix Local Management Platform captures 40 specific QoS metrics that reflect the health of the IP-based telephony system. Uplogix uses standard Harvard sentences and “tone” tests to gauge IPT performance and monitors important metrics such as jitter, latency, packet loss, MOS scores, and R values.

By performing continuous active testing to measure QoS performance indicators, Uplogix enables enterprises to more quickly diagnose issues and resolve them, before they impact business operations.

For more information

See the Uplogix Service Level Verification Datasheet. 

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SUPPORTED APPLICATIONS

• Web-based Transactions|  Synthetic HTTP-based transactions are executed locally at each location where Uplogix appliances with Advanced RMOS are deployed. DNS lookup, connection setup time, time to first byte and time to last byte are measured.
• TCP/IP Communications | Often called a TCP “handshake”, the round-trip connection establishment process more accurately measures the network portion of the communication by isolating much of the delay
  associated with the server itself, such as load and content rendering.
• Internet Protocol Telephony (IPT) | For IPT environments, the SLV capabilities capture 40 specific QoS metrics that reflect the health of the telephony system. Uplogix uses standard Harvard sentences to gauge IPT performance and monitors important metrics such as jitter, latency, packet loss, MOS scores, and R values.
  By performing continuous active testing to measure QoS performance indicators, Uplogix enables enterprises to more quickly diagnose IPT issues and resolve them, before they impact business operations.

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