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US-Based Best in Class Technical Support

Made in the USA

Uplogix is created, coded and constructed in Austin, Texas.

Our support team is always available to assist with troubleshooting or configuration assistance.

  • 24x7x365 Technical Support
    • By phone and email, we’re always here:
      888.663.6869 or 512.857.7070; support@uplogix.com
    • Often our in-depth monitoring reveals issues that Uplogix Support helps customers solve even when the problem isn’t with Uplogix but some other part of the network
  • Headquarters – including all engineering, development
  • Hardware built at an Austin contract manufacturer

Uplogix Support & Maintenance Benefits

Uplogix customers have access to a variety of support resources, including self-help knowledge bases and documentation through the Uplogix Support site, phone and e-mail support for troubleshooting or configuration assistance, and onsite visits by support technicians.

Support Resources

Lifetime Hardware Warranty

For customers with continuous and current maintenance subscriptions, Uplogix Local Managers (LMs) are covered by a lifetime hardware warranty. Any LM that fails will be repaired or replaced with a functionally equivalent new or refurbished LM at no charge through the Uplogix Support Return Material Authorization (RMA) process.

Uplogix Support Site

The Uplogix Support Site is available 24/7 at support.uplogix.com. Customers can request up to 10 individual accounts. Customers have access to the following:

  • Product Documentation | Includes user, installation, and reference guides as well as third-party documentation. Device-specific configuration guides and advanced-topic discussions are also available.
  • Knowledge Base | A constantly updated repository of common issues/solutions, tips & tricks, configuration notes, and important software notes. Also included are product-extending custom rules and configuration examples.
  • Software Updates | The most recent revisions of Uplogix Local Management software are available for download. Release notes are provided for each version of software.
  • Support Cases | Customers can open support cases through a short form. Uplogix Support will be automatically notified of the new case.

Technical Services

For issues that extend beyond the scope of normal technical support, Uplogix provides technical services that can include the following:

  • Deployment Planning | Assist in the integration and deployment of the Uplogix platform into the customer’s network.
  • Device Management | If the included rules on Uplogix Local Manager don’t match the customer’s expectations, we can help create new rules.
  • Onsite Repairs | In extreme cases, Uplogix will dispatch a technician to the customer’s site for hardware repair or replacement.

Featured Resources

Data Sheet_Resources Feature

Uplogix Technical Fact Sheet

A list of functions and capabilities of the Uplogix platform

Uplogix 5000 Data Sheet

Configurable to manage 6-38 devices including a managed power supply; option slot for OOB card; LCD screen; dual power supplies; available in AC and DC models

Uplogix 500 Data Sheet

A compact Local Manager designed to remotely monitor, manage and control six or fewer devices including a managed power supply

Uplogix Control Center Data Sheet

Delivers real-time monitoring and management capabilities providing a unified view of what’s occurring in your distributed infrastructure

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Uplogix Resource Center

Uplogix attacks the challenges of network management from a different angle. Take a few minutes to browse through our Data Sheets, Case Studies and additional resources to see for yourself.