How-To: Maintain visibility and accountability in outsourced IT

The combination of a competitive managed services market and increasingly complicated enterprise network expectations have lead many companies to outsource their network management. Benefits that include lower cost of ownership, outside expertise and fewer inside demands must be balanced with less direct control and visibility. Or does it? A common complaint is that when problems [...]

Deploying and managing services with Uplogix

Local Management has some clear benefits for managed service providers who use Uplogix to deploy gear faster, manage it better, and control costs while hitting their SLAs. Uplogix is working with one of the top carriers in the world to deploy and manage services for a large federal customer. They are using Local Management throughout [...]

Widening IT skills gap impacts business success

The non-profit IT trade association, CompTIA, recently released a study reporting that eight in ten organizations say their business operations are impacted by gaps in the skill sets of their IT staffs. The fast-pace of technology change and a lack of training resources are listed as the biggest factors contributing to the skills gap. The [...]