Waypoints on the road to recovery

Mean-time-to-recovery is a key metric for many IT service groups. Lowering that number means frequent monitoring and a fast response to solve problems. It means having trained staff on hand at all hours, ready to jump into action. This is expensive and really just kind of throwing good money after bad -- it's not attacking [...]

Avoiding catastrophic outages by automating change management

There are plenty of examples of catastrophe these days, but in the IT world, catastrophic losses typically are the result of anticipated technology failures combined with unanticipated human failures.The best laid plans often go awry due to the human nature to take shortcuts. Repetitive processes and time-consuming steps get skipped. It's a human problem, and [...]