Calculating downtime cost with lots of zeros

Yesterday two high profile outages made the news. United Airlines experienced some kind of a router problem and halted flights for over an hour, and the New York Stock Exchange had to close trading for over three hours while they recovered from what was termed a software rollout issue. While not enough information has been [...]

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Waypoints on the road to recovery

Mean-time-to-recovery is a key metric for many IT service groups. Lowering that number means frequent monitoring and a fast response to solve problems. It means having trained staff on hand at all hours, ready to jump into action. This is expensive and really just kind of throwing good money after bad -- it's not attacking [...]

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