Uplogix integrates with ServiceNow, bringing network-independent automation to cloud-based job ticketing
Local Management uses direct connections to managed devices and high-resolution monitoring to speed the ticket creation process for IT service management tool
AUSTIN, TEXAS (August 4, 2014) – Uplogix announced its integration with ServiceNow today, applying the patented Local Management platform for monitoring network infrastructure devices and automating the job ticketing process through ServiceNow. Benefits include faster ticket creation that is not dependent on human input, and the resilience of an automated out-of-band connection that ensures a ticket specifically targeting the problem device can be created even if the network is down.
Traditional network management relies on the network itself for monitoring devices and connecting to cloud-based applications like ServiceNow. Uplogix deploys with the managed gear, connecting over the management port, like a technician, for the most reliable and network-independent access.
Uplogix delivers advanced automation capabilities based on the user’s run book procedures to management of networking devices, and includes an out-of-band link over a cellular modem, POTS line, secondary network or satellite connection ensure that device management is continuous and never dependent on the network itself.
“Uplogix integrates with centralized systems to provide reliable monitoring and onsite automation,” said Lisa Frankovitch, Uplogix SVP – Sales & Business Development. “Conducting the aspects of network management that are best done locally allows us to make cloud-based tools like ServiceNow even stronger.”
By integrating with ServiceNow’s enterprise-wide service model, Uplogix feeds into the system of record to simplify network management while expanding functionality and improving security. Uplogix ensures that only the right users have the right access to devices and systems by providing very granular and customizable administrative access.
Uplogix provides the first fully integrated local management solution. Our co-located management appliances automate routine administration, maintenance and recovery taskssecurely and regardless of network availability. In comparison, traditional network and systems management depends on the network, uses multiple tools, and remains labor intensive. Uplogix puts the power of your most trusted IT administrator everywhere, all the time.Uplogix is privately held and headquartered in Austin, Texas. For more information, please visit www.uplogix.com.
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