Uplogix 500 Hard Drive Removal

Updated March 9, 2021. Written for LMS Version 6.2.

For certain secure locations, it may be necessary to remove the Uplogix 500's hard drive before sending the Local Manager back as part of an RMA. This article describes how to remove the hard drive from the chassis. The drive can then be destroyed; it does not need to be returned to Uplogix.

1. Remove Screws From Cover

Remove the 5 cover screws from the back of the u500. Be careful not to strip the screws when removing and replacing. Serial Pin Out Figure 1: Back of u500. Cover screws circled in red.

2. Remove Cover

Separate the circuit board from the cover by carefully sliding them apart. Serial Pin Out Figure 2: u500 with circuit board slid out.

3. Remove Hard Drive Mounting Screws

The top of the hard drive has 2 screws which attach to the circuit board. The mounting screws are circled in red in the picture below. Serial Pin Out Figure 3: SSD with mounting screws marked in red.

4. Remove SSD from Circuit Board

Carefully remove the Hard Drive from the circuit board. Serial Pin Out Figure 4: Removing the SSD from the circuit board of the u500.

Serial Pin Out Figure 5: SSD from Uplogix 500.

5. Close Chassis

Slide the circuit board back into the cover. Do not reinsert the cover screws. They can be thrown away. Place the chassis in box to ship back to Uplogix.

Not finding what you're looking for?

The Uplogix Technical Support team is standing by 24/7/365 to answer any questions you may have about the installation, configuration, and usage of our products. Give us a call at 888.663.6869 or email us at support@uplogix.com.

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